Miller Business Center

Business: Empowered

Category: Customer Service

Customer Satisfaction and Online Surveys

Gauging customer satisfaction is important to understanding your business and surveys are a great way to speak with customers. Join us on Wednesday, November 8th to learn more about customer surveys and how to use SurveyMonkey allows connect with customers through online surveys. Click here for more information on Seven Secrets of a Successful SurveyMonkey Survey […]

Customer Service: Exceeding Expectations

Customer service is not a department, it’s everyone’s job. ~ Anonymous Join Valerie diLorenzo to learn skills to communicate positively and professionally with customers — both internal and external. The course will address the customer experience, building rapport, taking ownership, managing conflict and complaints and creating lasting relationships with customers. Attendees will leave the program […]

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