Miller Business Resource Center

Supporting small businesses on Long Island for over 10 years

Customer Service: Exceeding Expectations


Customer service is not a department, it’s everyone’s job. ~ Anonymous Join Valerie diLorenzo to learn skills to communicate positively and professionally with customers — both internal and external. The course will address the customer experience, building rapport, taking ownership, managing conflict and complaints and creating lasting relationships with customers. Attendees will leave the program […]

Introducing Mergent Intellect


We are pleased to announce our new database Mergent Intellect, powered by Dun & Bradstreet, is now available to members. This database replaces D&B Million Dollar Database and is a much more robust service that is sure to provide you and your business with the essential information you need to grow. Additionally, our popular industry […]

Introduction to Grant Writing


Grants are an important part of a not-for-profit’s fundraising efforts. Because of the economic downturn, foundations and corporations have been forced to reduce the number of projects they fund. Therefore, developing the skills to most effectively present your project is very important. This course covers the basics of grant writing, including researching grant opportunities, deciding which grant […]

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